At Skin Care Specialty Store, we believe that your satisfaction is as important as the quality of our premium beauty products. Just as we carefully curate our collections of Face Masks, Hemp Balms, and Makeup, we’ve designed a straightforward returns process to ensure your complete happiness with every purchase.

Important Note: We accept returns and exchanges within 15 days of your receipt date. Please review our policy below to ensure a smooth process.

Our Return & Exchange Process

Step 1: Review Eligibility

Before initiating a return, please ensure:

  • The item is in its original, unopened condition with seals intact
  • You have the original packaging and receipt
  • The return is within 15 days of your receipt date

Step 2: Initiate Your Return Request

Contact our customer care team at [email protected] with the following information:

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Skin Care Specialty Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Product(s) to Return: [Product Name(s)]

Reason for Return: [Please specify – product damage, wrong item, changed mind, etc.]

Preferred Resolution: [Refund / Exchange for (specific product)]

Contact Information: [Your Name, Phone Number]

Thank you for your assistance.

Sincerely,
[Your Name]

Step 3: Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • A Return Authorization Number
  • Detailed return shipping instructions
  • The return shipping address

Step 4: Ship Your Return

Package the item securely with all original packaging and include:

  • The Return Authorization Number clearly visible
  • A copy of your receipt or order confirmation

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 5: Processing Your Return

Once we receive your return:

  • We’ll inspect the item within 2-3 business days
  • You’ll receive email confirmation of the inspection results
  • Approved returns will be processed immediately

Refund Information

Refund Timeline & Method:

  • Processing Time: 3-5 business days after we receive and approve your return
  • Refund Method: Refunds will be issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable

Non-Returnable Items

To ensure the safety and hygiene of our beauty products, the following items cannot be returned or exchanged:

  • Opened or used cosmetics and skincare products
  • Products with broken seals or tampered packaging
  • Food items from our Food category
  • Final sale items or clearance products
  • Personal care items where hygiene prevents resale

Exchange Policy

We’re happy to exchange items for a different size, shade, or product of equal value. If the exchange item costs more, you’ll be charged the difference. For lower-priced exchanges, we’ll refund the difference to your original payment method.

Need Assistance?

Our customer care team is here to help with your returns and exchanges:

Email: [email protected]

Response Time: 1-2 business days

Store Address: Skin Care Specialty Store, 1070 Morris Street, San Antonio, TX 78218, United States

Thank you for choosing Skin Care Specialty Store for your beauty journey. We’re committed to ensuring your complete satisfaction with our premium products and services.