FAQ

We specialize in premium beauty and skincare products including:

• Blush Makeup & Palettes
• Body Care products
• Brow Makeup
• Concealers & Color Correctors
• Contour & Highlight Makeup
• Exfoliators & Face Scrubs
• Eye Creams & Serums
• Face Masks & Treatments
• Face Moisturizers
• Hemp-infused Balms and Products
• Lip Balms and Lipsticks
• Makeup Primers
• And much more!

Our curated collection includes products for various skin types and concerns. We carefully select each item to ensure quality and effectiveness. For specific skin concerns, we recommend reviewing product descriptions or contacting our customer care team.

Yes! Check out our “Bundle & Save” section for specially curated product bundles that offer great value and help you discover new favorites while saving money.

All orders are processed within 1-2 business days from our San Antonio headquarters before shipping.

We offer two main shipping options:

We offer global delivery to most international destinations! However, we currently cannot ship to some remote areas and specific Asian regions due to customs restrictions. During checkout, our system will automatically verify if we can deliver to your location.

Delivery times may vary during peak seasons or due to customs processing in your country. We appreciate your understanding and patience as these factors are beyond our control.

Yes! For Standard Shipping orders, you’ll receive full tracking capabilities. For Free Shipping orders, tracking may be limited depending on the destination. You’ll receive tracking information via email once your order ships.

We stand behind our curated products. If anything doesn’t meet your expectations, you have 15 days from the receipt date to initiate a return. Your satisfaction is our priority!

Please contact our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.

To be eligible for return, products must be in their original condition and packaging. Due to hygiene reasons, certain opened cosmetics may not be eligible for return unless defective.

For your convenience, we accept all major payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely! We use industry-standard encryption and security measures to protect your transactions. You can shop with confidence knowing your payment information is safe with us.

No, we do not store your complete credit card information on our servers. All payments are processed through secure, trusted payment gateways.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases.

Please contact us immediately at [email protected] if you need to modify or cancel your order. We can only accommodate changes if your order hasn’t been processed for shipping yet (within 24 hours of placement).

Click on the “Forgot Password” link on the login page, and we’ll send password reset instructions to your registered email address.

Our dedicated customer care team is here to help! You can reach us at:
Email: [email protected]
We typically respond within 24-48 hours during business days.

Skin Care Specialty Store is headquartered at:
1070 Morris Street, San Antonio, US 78218
All orders ship from our San Antonio location.